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Posted 04 June, 2019

Service Desk Analyst / First Line Support / Help Desk Analyst

Manchester, Greater Manchester Full Time
Salary: £120 to £150 Daily
Reference: FI / 1001_1559637019

Service Desk Analyst / First Line Support / Help Desk Analyst I have an exciting new opportunity that has become available for a Service Desk Analyst...

Service Desk Analyst / First Line Support / Help Desk Analyst I have an exciting new opportunity that has become available for a Service Desk Analyst / First Line Support / Help Desk Analyst to work for a market leading Law Firm on a 6 month contract basis. As a Service Desk Analyst / First Line Support / Help Desk Analyst you will be expected to: -Act as a single point of contact for all incoming calls and emails from customers regarding IT issues. -You will escalate all unresolved issues to the second line team in a timely manner. -Troubleshoot IT related problems for the firm's core systems ensuring issues are logged with the required information. -Providing support on software including Citrix, Windows 7 & 10, Office 2010 (ideally MOS qualified) and bespoke legal applications. The ideal Helpdesk Analyst / Service Desk Analyst / 1st Line Support Analyst must have excellent customer service experience, ITIL certified and ideally worked at Law Firm before or come from a professional service or investment banking background. Candidates will be required to work a 24/7 shift rota. If you would like to be kept in touch then please feel free to connect with me on LinkedIn (uk.linkedin.com/in/frankie-ingham-165aa1a6) where I regularly post details of new vacancies. Service Desk Analyst / First Line Support / Help Desk Analyst In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position. DGH Recruitment Limited acts as both an Employment Agency and Employment Business

This listing expired on 04 Jul. Applications are no longer accepted.

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